And it’s not necessarily those who spend the most…. The squeaky wheel is the one that gets the oil. We all know that. And the customers that complain are the ones we listen to, and with good cause. But when we do so we often forget to pay sufficient attention to our other customers. Because […]
VIEW POSTBuilding a stronger business through network effects & collaboration Network effects are becoming increasingly important for businesses; especially those involved in technology, as by understanding them you can not only build better products but also a better business. A network effect occurs when a product or service becomes more valuable to its users as more […]
VIEW POSTHow to ask customers for feedback to build better relationships and drive sales Too often businesses adopt pessimistic mindsets when using customer surveys, with the surveys being focused on problems and what has gone wrong – your “land mines”. This is so the business can identify what has gone wrong, focus on what can be […]
VIEW POST…a better way than brainstorming when innovating The idea of brainstorming is to get a group of diverse people to generate a lot of ideas, without judgment, in order to discover a solution to a problem. It has its use at times, but the problem is that it doesn’t work! Why do I say this? […]
VIEW POSTHow you can improve employee commitment and engagement demonstrate respect. When you are looking to grow your business there are three steps involved: firstly, determining what your business will look at a given point in the future; secondly, what the business currently looks like; and finally, how you are going to bridge the gap between […]
VIEW POSTLeadership and management may complement each other, but they are very different So which is more important, management or leadership? This is not the right question to ask, rather the question to ask what is the balance between management and leadership that you need to have? To answer this, you need to at what role […]
VIEW POSTHow failure can make you more successful… We all make mistakes, but do we learn from them? As children we are often taught not to make mistakes, and that it is important to be right. This is reinforced as we become adults and so we learn to equate mistakes with failure. And when we do […]
VIEW POSTFour key strategies to use when managing conflict, and when to use them When assessing what strategy to use in managing the conflict there are two key criteria: the importance of the outcome and the importance of the relationship. Their relative importance will vary with each situation. The four quadrants in the above matrix are: […]
VIEW POSTThree Tips for Leaders About to Miss Their Forecasts What to do when you are coming from behind… by Andrew Cooke, Growth & Profit Solutions Here is a problem. You are driving along when you come to a bridge that is one kilometer long. Your goal here is to average 60 kilometers per hour. Your […]
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